Executive-Collections
Job Description
Job Description
- Speak to clients to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
- Locate and contact clients, primarily over the phone, in order to talk with them about their debts.
- Advise clients on their various payment options. If no payment agreement can be reached, collections officers inform clients of further actions that may be taken to collect overdue debts.
- Ensure all client files/system are updated, recording times and dates, and noting information that customers have received about their debt.
- Obtain the Proof of Payments and follow up with relevant departments/Clients to ensure the money is being received and allocated
- Provide updates to credit control departments when clients fail to meet their payment agreements or when no payment agreement can be made and will follow up with clients whom notice of default has been served to them.
- Support clients satisfaction results with the various departments and ensure corrective action plans are initiated and managed.
- Support routine client communication by attending to inbound calls/WhatsApp chats/emails in order to provide a timely and appropriate resolution.
- Acquire data from primary and secondary sources and maintain a database to provide reports to the relevant verticals to enable them to corrective actions and informed decisions.