Customer Service Representative – Medical Scheduler (Remote)

Why Consider This Job Opportunity

• Full-time position with a structured schedule of 8 am – 5 pm EST, Monday through Friday
• Opportunity to work remotely, providing flexibility in your work environment
• Engage with some of the nation’s most prominent healthcare and pharmaceutical brands
• Contribute to making a positive impact on patients’ lives through exceptional service
• Collaborate with a passionate team committed to superior account management and continual improvement

What To Expect (Job Responsibilities)

• Manage high-volume incoming calls for scheduling, rescheduling, cancellations, and confirmations across multiple medical offices
• Communicate effectively with clients and medical professionals to ensure accurate scheduling and service requests
• Document service requests while maintaining compliance with client contractual agreements
• Prioritize tasks efficiently to promote prompt and courteous service in a fast-paced environment
• Serve as a resource for internal and external customers, ensuring their needs are met

What Is Required (Qualifications)

• Minimum of 2 years of customer service experience with strong communication skills
• Ability to navigate multiple software programs, including EMR systems and CRM software
• Strong verbal and written communication skills, including active listening
• Must be authorized to work in the U.S. without sponsorship
• Experience working in hospitals or medical practices is preferred

How To Stand Out (Preferred Qualifications)

• Bilingual in English and Spanish is a plus
• Experience with EPIC Hyperdrive software is advantageous
• Outgoing personality with excellent interpersonal skills
• Proven ability to maintain professionalism in stressful situations

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