Director of Field Service

Position Summary

Reporting to the Chief Service Officer, the Director of Field Service, has ultimate accountability for all aspects of Ipsen USA’s field service operations; including but not limited to: oversight of all product services, installations, relocations, retrofits and the teams supporting those activities including Ipsen USA Field Service, Warranty, & Technical Support. This position is also charged with implementing new ways of doing business & meeting or exceeding annual financial objectives of Ipsen Field Service.

Essential Duties And Responsibilities

• Provide exemplary day-to-day leadership, judgement, vision, and management to accomplish the mission, goals, objectives, and core values of the company.
• Plan staffing requirements including the best alignment of talent to meet the needs of the organization.
• Utilize Sales Force Service Cloud to monitor KPIs and develop action plans to improve performance.
• Modernize the technology and processes used to quote and price service offerings.
• Identify and implement new capabilities to improve customer support and product offerings.
• Lead the efforts in improved understanding of the market in terms of competitive pricing, competitive offerings, and competitive value propositions.
• Develop and implement policies and procedures that positively impact team performance.
• Streamline processes to drive high levels of efficiencies in the service group.
• Build world class teams, coaching and developing talent.
• Perform training needs analysis; initiate, develop and coordinate the implementation of specific training; determine Individual Development Plan needs; develop solid cross-training programs in all Departments; create and maintain Performance Management process from bottom up and top down.

Requirements

Education & Experience

• Bachelor’s Degree in business, science, engineering, technology, or related discipline required.
• Prior experience in operational, commercial, finance, and/or product leadership role.
• Experience in large scale commercial service preferred.
• Experience leading or managing teams of various sizes.
• Experience in driving continuous process improvement, organizational effectiveness, and efficiency.

Knowledge, Skills, & Abilities

• Possess strong written and verbal communication skills.
• Ability to translate strategy into business objectives.
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
• Demonstrated tendency to challenge the status quo and drive continuous process improvement through problem solving and lean mindset.
• Possess experience working with robust CRM systems (EX: Sales Force Service Cloud)
• Functional knowledge of MS Office (PowerPoint, Excel, Etc.)
• Ability to travel up to 20% domestically and internationally.

Physical / Visual / Mental/ Environment Factors

The physical/visual/mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, stoop, kneel, crouch or crawl and reach above shoulders.
• Regularly sits and moves from place to place.
• Frequently talks and listens and uses hand to finger, handle or touch.
• Frequently uses close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Occasionally lift up to 25 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers