Nurse Navigator – My Child Matter’s Project

Indus Hospital & Health Network , Korangi Campus Karachi is seeking a Nurse Navigator for the MCM Project. The selected candidate will play a vital role in supporting consultants by managing patient referral processes from Indus Hospital, Korangi Campus (Hub) to Shared Care Centres (SCC) and Outreach Centers. This role involves coordinating patient referrals in compliance with established protocols and Good Clinical Practice (GCP).

Tasks & Accountabilities

• Undergo CITI training for biomedical researchers, clinical research associates and good clinical practice (GCP).
• Travel to outreach and SCC as necessary to support patient referrals and follow-up care.

Referral Management

• Ensure referral forms are accurately developed and readily available in places of need once key locations are identified.
• Identify & discuss potential patients with consultants that can be referred to SCC or outreach center from the hub for access to care close to patients’ homes as per patients home address.
• Collaborate with consultants to accurately complete referral forms for patients, with all necessary patient information.
• Submit referral forms for review and approval by the consultant.
• Share referral form to the referral centre electronically, prior to the move of the patient – same day of referral.

Patient Support & Communication

• Act as a point of contact for patients requiring referrals, ensuring they understand the referral process and what to expect. Address patients questions or concerns they may have regarding referral process.
• Ensure that patients are kept informed and up to date on the status of their referrals.

Collaboration With Healthcare Teams

• Coordinate closely with consultants and healthcare professionals (at Hub & SCC) to ensure referrals are processed efficiently and effectively
• Maintain strong working relationships with staff at outreach and SCC.
• Identify and address socio-economic problems.
• Assist the team with the collection of specific missing data for individual referred patients as required.

Administrative Tasks

• Maintain accurate records of all patient referrals and communications
• Ensure all referral paperwork is completed on time and in accordance with organizational guidelines.
• Assist with reporting and tracking of referral outcomes as required by the team.

Quality Assurance

• Monitor referral processes to ensure they meet quality and safety standards.
• Identify opportunities for improvement in the referral process and contribute to the development of best practices.