Manager Terminal Operations and Performance

MAKE IT MEANINGFUL

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

About the role

Take the lead in delivering an exceptional experience for our passengers as Sydney Airport’s Terminal Operations and Performance Manager. In this role, you will lead the terminal operations team, ensuring exceptional presentation, seamless passenger experiences, while driving continuous improvement and operational performance. With a focus on safety, efficiency, and service excellence, you will play a pivotal role in business continuity, emergency response, and incident management—demonstrating resilience and decisive leadership.

You’ll be leading a skilled frontline team who are highly experienced, collaborative, and always ready to support each other—and you. Their deep knowledge and commitment will empower you to drive continuous improvements and maintain high operational standards.

If you’re a strong leader who thrives in a fast-paced environment and values teamwork, this is your chance to make a real impact.

In this role you will have the opportunity to

• Lead a high-performing frontline Terminal Operations team, ensuring a safe, secure, and seamless airport experience while meeting all legislative, licensing, and safety requirements.
• Maintain exceptional terminal and landside presentation standards, delivering outstanding service to passengers, stakeholders, and service partners across Sydney Airport.
• Oversee and manage non-routine operations, including off-schedule flights, delays, weather disruptions, and other operational challenges, escalating as required.
• Partner with the Aviation Operations team to review and enhance operational procedures, business continuity plans, and emergency response strategies.
• Collaborate with Commercial and Development teams to ensure projects align with operational efficiency, terminal functionality, and passenger experience objectives.
• Monitor key operational performance metrics, leveraging data insights to drive continuous improvement and informed decision-making.
• Build and maintain strong relationships with airlines, ground handlers, and regulatory agencies, providing clear direction and implementing remedial actions when necessary.
• Oversee operational and capital expenditure commitments, ensuring alignment with business unit budget planning and financial objectives.

About you

• Tertiary qualifications in aviation, business management, or a related field, or equivalent industry experience.
• Proven experience leading high-performing operational teams in a dynamic, fast-paced environment.
• Strong background in managing emergency responses, abnormal operations, and incident management with a calm and decisive approach.
• Demonstrated ability to drive continuous improvement initiatives, leveraging data insights to enhance performance and efficiency.
• Exceptional planning and organisational skills, with the ability to manage competing priorities and adapt to the ever-changing nature of airport operations.
• Resilient and tenacious leadership style, capable of leading from the front while remaining flexible and agile.
• Outstanding communication and stakeholder management skills, with the ability to influence at senior levels, build strong relationships, and present compelling arguments.
• A strategic mindset with a hands-on approach, able to balance long-term operational planning with day-to-day problem-solving.

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.