Product Support Genetics

At LIC, we are passionate about delivering superior genetics and technological innovation to help our farmer shareholders sustainably farm profitable animals. As a world leader in pasture-based dairy genetics and herd management, we are committed to providing an extraordinary customer experience. Our team is driven by a culture of accountability, agility, and a deep affinity with farming.

About The Role

We are looking for a dedicated Product Support Specialist to join our Genetics team for six months fixed term. In this role, you will serve as a subject matter expert on our Genetics portfolio, providing essential support to our sales teams and other internal stakeholders. Your responsibilities will include:

• Product Support: Serve as the primary escalation point for product-related inquiries from the sales team, ensuring customer success by improving their understanding of how our products align with their specific needs. Assist in executing the tactical and strategic plans for the Genetics Business Unit. Support LIC’s industry networks and partnerships, maintaining strong relationships with key stakeholders both within and outside the organization.
• Product Adoption and Education: Collaborate with Sales Capability and Marketing teams to execute go-to-market strategies and marketing campaigns. Deliver training and educational content to promote product adoption and deepen understanding of product applications.
• Customer & Market Analysis: Conduct thorough customer research and market analysis to inform the development and enhancement of genetics products. Stay abreast of industry trends and gather insights that drive data-informed decisions.
• Product Delivery: Generate detailed reports and analyses to support customers in their adoption and ongoing use of our genetics products. Ensure these insights guide customer decisions and enhance product adoption.

Why LIC?

• Cutting-Edge Innovation: Be at the heart of agri-tech advancements.
• Supportive Leadership: Work with leaders who understand and support your growth.
• Passionate Team: Join a highly engaged team dedicated to advancing genetic research and development.

If you’re enthusiastic about genetics and ready to develop your career in agri-tech, we want to hear from you!

About You

To be successful in this role, you should have:

• A tertiary qualification in Agri-business
• Experience in the agricultural sector, with knowledge of herd improvement and bull selection. An understanding of product management principles and practical experience in product development, analysis, research, or related sales or marketing functions.
• Strong analytical skills, with proficiency in working with data to gain insights and aid decision-making.
• Excellent written and verbal communication skills, with the ability to present ideas confidently to diverse groups.
• Proficiency with common business software tools, and experience with modelling tools like Microsoft Excel and SQL query is beneficial.

In return

In addition to a competitive salary, you’ll receive extra leave days, flexible working options, discounted health, life, income and disability insurances, access to our employee shares scheme, wellbeing discounts, free onsite parking, an employee assistance programme, plus more!

Our Hamilton office is in a park-like setting, with tennis court, pool, and onsite café and social club.

Apply now

If you are passionate about genetics and want to make a positive impact in the dairy industry, we would love to hear from you. Apply today and be part of a team that is leading the world in pasture-based dairy genetics and herd management. Click apply to submit your confidential application online.