Senior People & Culture (HR) Manager

The Senior People & Culture Manager provides comprehensive Human Resources support to drive the culture and people operations of our historic and iconic property, while nurturing a positive, productive and collaborative workplace under the guidance of the Director of People & Culture. This role acts as a trusted and knowledgeable partner to associates across all levels, including line level and leadership.

Essential Functions

• Manages the recruitment, onboarding and processing of new hires.
• Facilitates New Hire Orientation and coordinates and tracks PCI/Safety compliance training.
• Serves as point of contact for associate questions related to employment, workplace concerns and suggestions, and payroll.
• Facilitates People & Culture related programs including Trip Reduction, Recognition, and Safety.
• Supports conflict resolution and associate feedback processes with guidance/direction from Director of People & Culture.
• Monitors workplace safety protocols and manages Worker’s Compensation claims reporting and facilitates FMLA/Personal Leaves of Absences, when necessary.
• Maintains HRIS system, associate files, certifications, and I-9’s.
• Engages eligible participants in health and wellness benefits and supports and promotes other company benefits.
• Ensures associate benefit elections are updated across systems and preforms monthly benefits billing and reconciliation process.
• Serves as a coach to leaders on associate documentation and corrective action procedures, regulatory compliance, and any additional People & Culture related inquiries.
• Supports leaders during documentation of associate corrective actions, when necessary (verbal/written/final warnings).
• Supports a positive culture through communication with associates and associate recognition programs.
• Generates monthly and ad hoc reports using HR software, including benefits reports, pay reports, turnover reports, etc.
• Completes employment verifications, unemployment claims, and wage garnishments.
• Maintains confidentiality and privacy for all associates while maintaining a professional relationship with leaders and associates.
• Processes terminations and conducts exit interviews.
• Processes and maintains associate data using HRIS system (ADP) and other HR software.
• Other duties as assigned by the Director of People & Culture, Corporate Director of People & Culture and/or VP of People & Culture.

Qualifications

Education: High School Diploma/GED required; Bachelor’s degree preferred

Experience: Minimum of two (2) to three (3) years’ experience in a Human Resources generalist or manager role, preferably in a hospitality or service environment

Certificates or Licenses: PHR or SHRM-CP preferred (not required)

Knowledge, Skills, And Abilities

• Excellent interpersonal and communication skills
• Strong understanding of HR fundamentals, including recruiting, associate relations, and compliance
• Proficiency with computer systems including Microsoft Office Suite
• Experience utilizing an HR software (HRIS/ATS), such as ADP, Paylocity, Paycom, UKG, etc.
• High attention to detail and ability to maintain a well-organized workspace
• Proficient in Spanish language communication a plus
• Experience conducting trainings or leading meetings in small or large group settings

Personal Characteristics

• Behaves in an ethical and honest manner
• Communicates effectively: Speaks, listens, and engages in a manner that is clear, thorough and timely; effective in reading, writing and communication using the English language
• Exhibits a professional appearance appropriate for a four-diamond resort (specific grooming standards are available for review)

Working Conditions

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. To be successful at The Scott, associates must share both our Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.