Personal Assistant

Full-time (40 hours a week)

Mon – Fri 8 AM- 5 PM (AEST) includes 1h unpaid break.

We are seeking a proactive and skilled Personal Assistant with a focus on client relations and a background in basic accounting. This exciting role offers a unique blend of interpersonal and analytical skills, perfect for someone who thrives on building strong client relationships while maintaining financial accuracy. You’ll be the primary point of contact for our valued clients, addressing their needs, solving problems, and ensuring their continued satisfaction. Simultaneously, you’ll support our internal operations by managing essential accounting tasks, creating a seamless link between client service and financial management. This position offers an excellent opportunity for professional growth, allowing you to develop your skills in client relations, problem-solving, and financial operations within a supportive and dynamic team environment.

Responsibilities

• Serve as the primary point of contact for clients, managing inquiries, concerns, and requests with professionalism and efficiency
• Develop and maintain strong, positive relationships with clients through regular communication and proactive problem-solving
• Identify potential issues or opportunities within client accounts and take initiative to address them
• Negotiate and mediate solutions to client problems, ensuring high levels of satisfaction and retention
• Process payroll accurately and timely, ensuring all employees are paid correctly
• Manage accounts receivable and payable, including creating and sending invoices, and following up on overdue payments
• Chase payments from clients diplomatically, maintaining positive relationships while ensuring timely collection
• Assist with basic bookkeeping tasks and financial record-keeping
• Coordinate with the external accountant to provide necessary information for complex financial matters
• Support general administrative duties as needed, contributing to the overall efficiency of the business

Requirements

• Excellent interpersonal and communication skills, with a proven ability to build and maintain strong client relationships
• Basic understanding of accounting principles and practices, with experience in payroll processing and invoice management
• Proficiency in Microsoft Office suite and familiarity with accounting software
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively
• Excellent time management skills and ability to meet deadlines
• Problem-solving mindset with the ability to negotiate and find creative solutions
• Ability to work independently and take initiative, as well as collaborate effectively within a team
• Attention to detail and commitment to accuracy in all tasks
• Adaptability and willingness to learn new skills and processes
• Bachelor’s degree in Business Administration, Communications, or related field preferred, but not required if compensated by relevant experience
• Previous experience in a client-facing role is highly desirable
• Basic accounting experience or relevant certifications are a plus