Content Writer for Customer Care
Job Description
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Your main duties in flying with us:
- Manage article content for Help Center from creation and ensure all the information is updated
- Monitor the performance of every article in Help Center
- Manage script for stand by statement or maintenance update on IVR, static message and Help Center banner
- Collaborate with brand team in order to enrich information in Help Center with different media type
- Collaborate with Innovation Team in order to train Chatbot with updated article
- Collaborate with Product Team in order to improve the Help Center capabilities
Mandatory belongings that you must prepare:
- Excellent communication, fluently to spoken both in English & Bahasa
- Strong writing and record keeping ability for reports
- Good computer and knowledge base skills in contact center
- Proven work experience as a writer/ content creator & having experience in contact center is an advantage
- Strong Customer service orientation
- Advance Verbal & Written communication skills
- Good Teamwork
- Strong initiative and result driven
In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.