IT Support Engineer

Full-time

Description

GDS Modellica, with offices around the world, is a decision management software company that helps other companies make better business decisions in their day-to-day operations. For over 19 years we have helped hundreds of financial institutions and organizations around the world achieve greater growth while successfully managing their risks. Rather than a one-size-fits-all solution, our risk management system is industry-specific and helps guide the development and implementation of solutions focused on specific needs.

The company provides the decision software and analytics needed to manage risk, combat fraud, and build profitable customer relationships. GDS Modellica’s solutions leverage cloud execution to maximize flexibility, accelerate implementation and reduce costs. Our solutions include predictive analytics, Big Data and decision management. GDS Modellica has customers in 36 countries, including banks, insurers, retailers, credit card issuers and more.

We are looking for a highly committed and responsible person with proven organizational skills for joining the Technical Services Department of a fast-growing international software and consultancy company with first class customers in Spain, Europe, UK and the US. The position is based in the GDS Link Madrid office.

Job Summary: The IT Support Engineer will be responsible for providing technical support to internal company users, managing their laptops, handling user administration, and supporting cloud-based services. This role requires a proactive individual with strong problem-solving skills and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Provide technical support to internal users, resolving IT support requests and answering questions regarding computer systems.
• Troubleshoot hardware, software, and network issues, ensuring the optimal running of all systems.
• Install, configure, and update hardware and software components as needed.
• Manage user administration, including setting up new user accounts and managing permissions.
• Support cloud-based services, ensuring seamless integration and functionality.
• Maintain accurate and detailed documentation of support activities and solutions provided.
• Establish and maintain good relationships with all clients and colleagues.
• Participate in daily project and triage meetings to provide support to the project team as required.
• Ensure ISO27001 processes and procedures are followed.

Requirements

Qualifications/Experience:

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of computer systems, networks, and cloud-based services.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Experience with user administration and managing permissions.
• Familiarity with IT support tools and software.
• Familiarity with Microsoft O365, software and Administration

Skills/ Knowledge:

• Fluent English (written and spoken) is a must to be considered for the position.
• 2+ years’ experience as IT support technician/ engineer role
• Strong sense of responsibility and commitment to go above and beyond to meet deliverables.
• Strong service attitude and initiative to investigate technical issues.
• Accustomed to work under high pressure managing several concurrent tasks.
• Advanced networking experience. Ability to configure, install and maintain all routers, switches, firewall and VPN.
• Advanced knowledge of Office (Excel, Word, PowerPoint, Visio, Outlook).
• Experience of working with a ticket system

What we offer:

• Positive work environment.
• Open-minded culture with innovative products and autonomous working teams.
• Opportunity to be part of challenging projects.
• Full-Time position.
• Hybrid work model.
• Development and career growth opportunities.
• Competitive salary.
• Medical insurance.
• Indefinite contract, Immediate incorporation.