Receptionist

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

• Welcome guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
• Handle guest check-ins and check-outs efficiently, providing a seamless experience.
• Respond promptly to guest inquiries, offering valuable information about the hotel facilities and local attractions.
• Handle guest concerns with professionalism and empathy.
• Collaborate with other hotel departments to ensure smooth guest experiences and efficient operations.
• Uphold the highest standards of confidentiality and data protection.
• Answer and forward phone calls.
• Manage guest bookings and reservations.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Review accounts and charges with guests during the check-out process.
• Perform any other duties as assigned from time to time by the Management.
• Greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Minimum of 1 year experience in a similar role, preferably in the hospitality industry
• Excellent communication skills in English, both verbal and written
• Proficiency in using hotel management software and booking systems
• Strong organisational skills and ability to multitask efficiently
• Flexibility to work in shifts, including weekends and holidays
• GCSE qualifications or equivalent, with good grades in English and Mathematics
• Ability to remain calm and professional under pressure
• Keen attention to detail and accuracy in handling financial transactions
• Knowledge of additional languages is advantageous
• Familiarity with local attractions and services to assist guests
• Positive attitude and willingness to go above and beyond for guest satisfaction
• Basic computer skills including proficiency in Microsoft Office suite
• Ability to work collaboratively in a team environment
• Professional appearance and adherence to grooming standards

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Fluency in English

additional languages are a plus

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.