Field Helpdesk Technician

Homes by WestBay & Casa Fresca Homes offer a new kind of home building experience with a focus to deliver an exceptional homebuilding experience at an outstanding value. Recognized both nationally and regionally for our award-winning new home designs, we offer new single-family homes for sale throughout the finest new communities within the greater Tampa Bay area. Founded in 2009, we have evolved into the largest, privately owned new homebuilder in the Tampa Bay and Central Florida markets.

Position Overview

We are seeking a dedicated and skilled IT Field Helpdesk Technician to join our IT support team. This role will be responsible for providing on-site technical assistance and support to end-users within various office locations or remote sites. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented approach to service delivery. This position requires flexibility and the ability to work independently while maintaining communication with the IT team.

Key Responsibilities

• Provide on-site troubleshooting and resolution for hardware, software, and networking issues at various locations.
• Install, configure, and maintain end-user devices such as desktops, laptops, printers, and mobile devices.
• Offer support for operating systems, software applications, and IT peripherals, including setup and configuration of new systems.
• Respond to service requests and incidents in a timely manner, ensuring minimum downtime for end-users.
• Perform routine system maintenance, software updates, and patch management.
• Assist with network connectivity issues and troubleshooting.
• Document service requests, resolutions, and incidents in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Provide training and guidance to end-users on best practices and new technology implementations.
• Ensure all equipment and systems are properly documented, inventoried, and tracked.
• Follow company policies and procedures for maintaining security and compliance standards.
• Conduct periodic system checks and audits to ensure equipment and software meet organizational standards.
• Provide on-call support as needed for critical incidents and emergencies.

Qualifications

• Proven experience as a Helpdesk Technician, Field Service Technician, or similar IT support role.
• Strong knowledge of computer systems, mobile devices, and peripherals.
• Experience with Windows operating systems.
• Familiarity with common software applications such as Microsoft Office 365, Sharepoint, Teams, Entra AD, Adobe, and other enterprise tools.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN configurations.
• Ability to diagnose and resolve technical hardware and software issues.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong customer service skills and a professional attitude.
• Valid driver’s license and willingness to travel to multiple locations as required.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are a plus.