IT Help Desk (First/Second Level)

Our company culture is deeply user-centered and driven by user experience.

We ensure that machines work for the well-being of people.

Our aim is to enhance the relationship between people and technology, enabling our clients’ products and services to reach new standards of quality and competitiveness.

Designers, human factors experts, and engineers work side by side to create optimal interactions with technological solutions—whether visual, physical, vocal, or gestural.

In doing so, we leverage our solid expertise in interaction and visual design, ergonomics, and human factors, as well as in software, firmware, and hardware development for HMI.

Posizione:

We are looking for an IT Help Desk specialist to support our organization’s internal IT operations. The selected candidate will ensure the proper functioning of our IT infrastructure, managing user accounts, maintaining hardware and software, troubleshooting technical issues, and overseeing IT procurement processes.

Main Responsibilities

• Create and manage corporate user accounts (Microsoft, email, general and specific software licenses).
• Install, configure, and maintain company PCs and devices (Windows, Linux, macOS).
• Replace and repair hardware in case of failures or malfunctions.
• Support the management of company networks (Wi-Fi, VPN, firewalls, network configurations).
• Configure and maintain printers, company phones, and other connected devices.
• Handle the purchase, installation, and updating of corporate software.
• Assist users in resolving various IT issues.
• Define and improve IT management procedures, including backup and cybersecurity measures.
• Monitor the performance and security of the company’s IT infrastructure.
• Coordinate with external suppliers for the purchase and maintenance of hardware and software.

Requisiti:

• Previous experience in a similar role (IT help desk, IT support, junior system administrator).
• Knowledge of major operating systems (Windows, Linux, macOS).
• Familiarity with network management (router configuration, firewalls, VPN, network troubleshooting).
• Ability to configure and maintain company devices (PCs, printers, phones).
• Knowledge of Active Directory, Microsoft 365, and software license management.
• Strong problem-solving skills and customer support attitude.
• Attention to detail, organizational skills, and ability to work independently.

Nice to Have (Optional but Appreciated)

• Experience in basic cybersecurity (antivirus, access policies, data protection).
• Knowledge of ticketing tools for IT request management.
• Experience managing corporate mobile devices (MDM, security policy configuration).

Altre informazioni:

Full Time

On-site, In Reggio nell’Emilia

Our company is dedicated to conducting its business with the highest standards of ethics and integrity.

We are guided by a steadfast commitment to diversity, equality, and inclusion, creating a work environment where every individual can feel respected, valued, and motivated to perform at their best.