Operations Manager
Job Description
The Operations Manager will be responsible for overseeing and coordinating all aspects of operations within the department. This role demands a strong leader who can ensure the smooth and efficient execution of client requirements, manage a team of Operations Coordinators, and maintain high standards of operational performance.
Key Responsibilities:
- Team Leadership:
- Manage and lead a team of Operations, ensuring they are empowered to perform their roles effectively.
- Provide guidance and support to team leads, promoting a collaborative and results-driven work environment.
- Operational Management:
- Plan and coordinate all activities related to the successful execution of client requirements, ensuring optimal team performance.
- Organize and oversee the smooth operations of various business lines from the India office, including data updates and maintenance across proprietary and third-party business systems/CRMs (e.g., Salesforce).
- Ensure timely and accurate execution of operational tasks such as data entry, reconciliation, processing student record updates, enrolment, book orders, test scheduling, student roster management, billing updates, and course scheduling.
- Address and respond to client requests and urgent tasks promptly, ensuring efficient handling by the team.
- Client and Stakeholder Interaction:
- Act as a key point of contact for clients, managing communication and clarifying program schedules, doubts, and feedback.
- Interact with freelancers, trainers, and students to gather feedback, clarify queries, and obtain testimonials.
- Maintain professional and courteous communication with all stakeholders, ensuring a high level of customer service.
- Administrative Oversight:
- Handle backend operational tasks including scheduling meetings, updating attendance, and preparing program analysis reports.
- Manage transportation logistics for trainers and maintain accurate records.
- Oversee the processing of reimbursements, daily allowances, incentives, and support timely payment processes.