Order Management Specialist

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Interested in joining a global finance team that empowers our project-based customers around the world to build cities and launch spacecraft? Want to be part of a team that embraces career growth through world-class training and investing in each team member’s development? This is your opportunity to work for an award-winning company with a dynamic growth strategy and a Finance team committed to bringing passion, integrity and customer focus into everything we do. We value flexibility, collaboration and work-life balance, coming together both in-person and remotely.

Position Responsibilities

• Responsible for the overall order process within assigned area. Following best practices and established guidelines, reviews order requests, generates orders, tracks and monitors order progress, receives/reviews orders, and accepts orders for further fulfillment and processing.
• Reviews order requests for completeness in accordance with established guidelines, works cooperatively with requestor to complete order request, resolves order request issues, and ensures that orders are received and reviewed within established service level agreements.
• Generates orders for qualified order requests, utilizes correct order templates/toolsets and ensures that orders are generated accurately. Submits orders to customers for signature.
• Monitors order progress, tracks outstanding orders, follows up on orders, resolves customer order issues, obtains executed orders or cancels orders as appropriate.
• Reviews executed orders for completeness, identifies order errors, coordinates resolution of order issues/error with customer and/or order requestor.
• Prepares order package, files orders and submits orders for fulfillment.
• Assist in other order entry process activities including data maintenance, metric reporting, analysis, and training.
• Supports special projects as assigned.
• Identify operational improvement areas through the discovery of gaps or new opportunities, responding to changing business requirements

Qualifications

• Degree from an accredited college/university or prior operations experience in a high volume transaction environment
• Strong written and verbal communication skills
• General business acumen and understanding, strong problem solving skills
• Basic understanding of contracts in a subscription and/or consulting business environment
• Possess basic negotiating skills to finalize orders with customers
• Well organized and detail-oriented
• Ability to multi-task in a fast-paced environment, adapt quickly to changing priorities and work calmly under pressure and deadlines
• Follow through on action items and deliver requested objectives on time; appropriately escalates difficult issues
• Effective team member; provides value added contributions & leverages skills for the betterment of the team
• Adapt to change and shifting priorities in response to changing business needs
• Align work with organization’s value proposition
• Proactively identifies issues, proposes solutions and constructively challenges ideas with managers, colleagues and customers in a way that supports positive outcomes
• Ability to use sound judgment in decision making
• Service oriented attitude (flexible, personable, approachable)
• Strong computer skills and proficiency with Microsoft Office (Word and Excel expertise preferred
• Willing to work night shift

Travel Requirements

No

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