Business Operations Analyst

• As an Bus Operations Analyst , you would be responsible for managing the entire freight billing process, ensuring the accuracy and timeliness of billing for logistics services rendered by freight partners. This role entails leading a team of billing specialists, conducting freight cost audits, resolving disputes, and collaborating with logistics service providers and internal departments to ensure seamless billing operations. The Freight Billing Lead is instrumental in optimizing billing processes and ensuring compliance with contractual agreements. Exercises independent judgment within generally defined policies and practices to identify and select a solution.

Responsibilities

As a Bus Operations Analyst,

• Team Leadership: Oversee and manage the freight billing team, providing comprehensive training, support, and performance management to ensure the efficiency and accuracy of billing processes.
• Reconciliation: Perform detailed audits and reconciliations of freight invoices in accordance with partners’ statements of account, swiftly identifying and resolving any discrepancies.
• Vendor Relationship Management: Foster close collaboration with freight carriers and logistics service providers to address billing issues, rate discrepancies, and payment disputes effectively.
• Rate Verification: Ensure that freight charges—including base rates, fuel surcharges, and additional fees—align with negotiated contracts. Validate one-off and ad-hoc charges to maintain accurate billing practices.
• Process Optimization: Continuously assess and enhance billing processes to improve efficiency, accuracy, and speed in invoicing and reconciliation. Propose and implement initiatives for process improvement and automation.
• Compliance Assurance: Ensure adherence to internal policies, contractual obligations, and legal regulations pertaining to freight billing and auditing. Maintain current knowledge of freight regulations and industry best practices.
• Cross-Functional Collaboration: Collaborate effectively with finance, accounting, logistics, and procurement teams to align strategies regarding freight billing, cost allocation, and payment processes.
• KPI Management: Establish and monitor key performance indicators (KPIs) related to invoice accuracy, timeliness, and the reduction of manual intervention in the invoicing process. Oversee and publish monthly business reviews for partners.

Knowledge & Skills

• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.