Customer Onboarding & Implementation Manager

About Our Client

Our client is a leader in delivering transformative learning experiences for both education and business through a unique learning transformation platform. This organization focuses on creating interoperable, modular end-to-end solutions that enable meaningful learning outcomes grounded in equity, engagement, and evidence.

About The Role

As a Customer Onboarding and Implementation Manager, you will be at the forefront of ensuring a seamless and successful implementation of innovative educational technology solutions. This role demands exceptional project management skills, requiring you to plan, execute, and oversee all aspects of the customer onboarding journey. In addition to project management, you will be responsible for ensuring project alignment with customer goals and fostering transparent communication with stakeholders. From project planning and execution to technical integrations and conducting engaging product training sessions, you will empower customers to confidently adopt technology and achieve their desired outcomes.

Your ability to juggle multiple projects while adhering to timelines and quality standards will be critical in driving customer success. As the project leader, you will work collaboratively with cross-functional teams, including Engineering, Sales, and Customer Success, to address challenges, mitigate risks proactively, and continuously improve the onboarding experience. If you’re passionate about educational technology, thrive in complex technical environments, and have a knack for managing projects efficiently, you are encouraged to apply to be part of a transformative mission in education through innovation.

Requirements

Project Management

– Develop and execute detailed project plans for customer onboarding, defining clear milestones, timelines, and deliverables.

– Monitor progress and ensure on-time delivery of all onboarding activities while meeting quality standards.

– Collaborate with cross-functional teams to identify and resolve roadblocks promptly.

– Maintain consistent and transparent communication with stakeholders, providing regular status updates and addressing concerns proactively.

Customer Onboarding

– Tailor onboarding plans to meet the unique needs of each customer, ensuring a smooth setup and configuration.

– Conduct engaging product training sessions to empower users and drive adoption.

– Serve as the primary point of contact during the onboarding phase, facilitating a seamless handoff to the Customer Success Manager post-implementation.

Technical Implementation

– Assist customers with complex technical configurations and integrations, including SSO, Active Directory, WorkDay, Cornerstone, and LTI-based LMS platforms.

– Partner with Engineering and Support teams to troubleshoot and resolve technical issues effectively.

– Stay current with product updates and industry best practices to provide customers with relevant guidance.

Continuous Improvement

– Analyze customer feedback and implementation data to identify opportunities for enhancing the onboarding experience.

– Contribute to the development of standardized processes, templates, and best practices to streamline future implementations.

– Champion a customer-centric approach, ensuring that all solutions align with stakeholder goals and measurable value.

Key Attributes and Skills

– A bachelor’s degree and 3-5 years of experience in customer onboarding, project management, or implementation roles within SaaS or EdTech.

– Proven expertise in project management methodologies and tools (e.g., Jira, Asana, Microsoft Project); project management certification is a plus.

– Strong technical skills, including experience integrating software with platforms like Canvas, Blackboard, Moodle, and other enterprise systems.

– Exceptional communication and organizational abilities, enabling you to manage complex projects and foster strong relationships with diverse stakeholders.

– A strategic mindset with a focus on achieving customer success and process improvement.

Salary Range

$90,000 – $120,000 annually.

Benefits

The hiring company offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match, and an unlimited PTO policy.

Join a team that values

– **Maniacally Mission Driven:** Embrace roles as agents of transformation, enabling inspired learning that changes lives.

– **Massively Collaborative:** Support each other and work together for the greater good, harnessing collective potential.

– **Relentlessly Inventive:** Identify opportunities to deliver breakthrough solutions and be empowered to act.

– **Moving at the Speed of Light:** Prioritize velocity in all actions to keep pace with the fast-changing world of technology and learning.

Additional Job Details

This position is FULLY REMOTE; candidates who are located in many, but not all, states within the United States will be considered. For US-based positions, candidates must be eligible to work in the United States for any employer.