IT Specialist

The IT Specialist is a key member of our Global ICT team, providing both remote and onsite IT support to users working from home, globally, and in the office. This role serves as the first point of contact for all IT-related concerns, ensuring smooth and efficient operations across the organization. This role handles common IT issues. The specialist will also manage IT assets, ensure compliance with security and privacy frameworks, and maintain proactive communication with users and colleagues. The IT Specialist will also collaborate effectively with various departments within the organization, including HR, Finance, Projects, Recruitment, and Operations. This includes understanding their IT needs, providing necessary support, and coordinating IT-related projects and initiatives.

? Location: BGC / Ortigas

? Work Mode: Work From Office

? Role: IT Specialist

Responsibilities

• IT Support:The role involves diagnosing and resolving technical issues related to internet connectivity, email clients, and VoIP systems. Responsibilities include troubleshooting, repairing, and replacing hardware, installing, configuring, and maintaining software applications, and ensuring proper documentation and closure of trouble tickets.
• IT Asset Management: Maintain an accurate inventory of all IT assets. Manage their deployment and retrieval, including packaging and handing over IT assets to delivery services.
• Incident Management: Handle incidents to minimize impact on the business. Understand and apply the incident priority matrix.
• Knowledge Management:Create documentation and articles to resolve IT incidents and share knowledge within the team.
• Onsite User Support: Provide direct, hands-on support to end users in the office including troubleshooting hardware and software issues, setting up equipment, and helping with IT-related questions or problems.
• Interdepartmental Communication and Collaboration:Communicate and collaborate effectively with various departments within the organization, including HR, Finance, Projects, Recruitment, and Operations. This includes understanding their IT needs, providing necessary support, and coordinating IT-related projects and initiatives.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Proven experience in a similar role, preferably within a global team.
• Strong knowledge of IT Service Management (ITSM) tools, IT ticketing systems, Windows OS, Microsoft 365, Linux OS, Mac OS, Intune, Azure Active Directory, VoIP telephony, and other common IT applications.
• Experience with IT service management tools and understanding of incident priority matrix, SLAs, change management, and incident management.
• Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Strong English communication skills, both verbal and written.
• Ability to work well in a team and collaborate effectively with colleagues at all levels.
• Willingness to stay up to date with the latest technologies and IT best practices.

Why Join Us

• Embrace a healthy work-life balance.
• Enjoy competitive compensation and benefits.
• Be part of a positive work environment that fosters collaboration and teamwork.
• Advance your career through our professional development opportunities.
• Thrive in an inclusive and employee-centric culture.

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.