Live Chat Agent

Parry Botanicals is a Houston-based innovator in 100% natural healing skincare products. We focus on creating high-potency botanical seed extract solutions that promote skin health and wellness. Our commitment to exceptional customer experiences drives everything we do, from our sustainable product development to our top-tier customer service.

What We Are Looking For

We are seeking a friendly and tech-savvy Live Chat Agent to provide exceptional support to our customers through live chat. The ideal candidate will be a quick thinker with strong communication skills, a passion for helping others, and the ability to resolve inquiries efficiently.

Why Work for Us

• Mission-Driven: Be part of a company dedicated to natural skincare and sustainability.
• Collaborative Team: Work in a supportive and customer-focused environment.
• Growth Opportunities: Develop your skills with opportunities for career advancement.
• Flexible Work: Remote-friendly role with flexible hours to accommodate your schedule.

Job Summary

As a Live Chat Agent, you will engage directly with customers through our online chat platform, providing assistance, answering questions, and ensuring a seamless customer experience. You will act as a key representative of the Parry Botanicals brand, delivering timely and helpful solutions.

Responsibilities

• Respond to customer inquiries in real-time via live chat, providing accurate and helpful information.
• Assist customers with product selection, order placement, and troubleshooting issues.
• Resolve customer concerns in a professional and empathetic manner.
• Maintain a strong understanding of Parry Botanicals’ products and policies.
• Escalate complex inquiries to the appropriate team members when necessary.
• Keep records of customer interactions and feedback to improve service quality.
• Contribute to the creation and maintenance of FAQs and support resources.
• Collaborate with the team to improve processes and enhance the overall customer experience.

Qualifications

• Education: High school diploma or equivalent; college education is a plus.
• Experience: Minimum 1 year of experience in customer service, preferably in a live chat or e-commerce setting.
• Skills:
• Excellent written communication skills with a friendly and professional tone.
• Ability to multitask and manage multiple chat sessions simultaneously.
• Strong problem-solving skills and a customer-first attitude.
• Proficiency in using live chat software and basic computer applications.
• Familiarity with skincare or wellness products is a plus.
• Reliable internet connection and a quiet workspace for remote work (if applicable).

Join Us at Parry Botanicals

If you’re passionate about delivering outstanding customer experiences and want to be part of a mission-driven company, we’d love to hear from you. Apply today to become a valued member of Parry Botanicals’ customer support team!