Duty Manager
Job Description
Emergency Response Planning, FAA Regulations, Resource Allocation, Capacity Planning, Customer Service Management, Team Leadership, Operational Efficiency Strategies,
Operational Oversight: Supervise daily operations, ensuring compliance with company policies and procedures.
Staff Management: Lead, train, and support staff; conduct performance evaluations and provide feedback.
Customer Service: Address guest inquiries, resolve complaints, and ensure a positive experience for all customers.
Inventory Management: Monitor inventory levels and assist in ordering supplies as needed.
Health & Safety: Ensure compliance with health and safety regulations; conduct regular inspections.
Reporting: Maintain accurate records of daily operations and report on performance metrics.
Team Collaboration: Work closely with other departments to coordinate services and resolve issues.
Crisis Management: Handle emergencies and unexpected situations efficiently and calmly.
Experience: 2-3 years experience in a managerial or supervisory role.