IT Business Analyst

Job Title: IT Business Analyst

Location: Mumbai

Employment Type: Full-Time

Experience Level: 3-5 years

Job Summary

We are seeking a highly skilled and detail-oriented IT Business Analyst with experience or knowledge in ATM processes to join our team in Mumbai. In this role, you will act as a key liaison between business stakeholders and the IT team, ensuring technical solutions align with business requirements. Your expertise will play a vital role in driving the successful implementation of IT projects, particularly in areas related to ATM systems, processes, and functionalities.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business and technical requirements.
• Translate business needs into functional and technical specifications for IT systems, with a focus on ATM-related processes.
• Partner with the IT team to design, develop, and implement solutions for ATM functionalities, including cash withdrawal, deposit, reconciliation, and monitoring.
• Conduct gap analyses and propose process improvements or technology enhancements for ATM operations.
• Facilitate workshops, meetings, and presentations to align stakeholders on project objectives.
• Create and maintain project documentation, including process flows, use cases, and user stories related to ATM systems.
• Perform user acceptance testing (UAT) for ATM systems to ensure solutions meet business expectations.
• Monitor and report on project progress, risks, and issues to stakeholders.
• Provide post-implementation support, including training and issue resolution.

Required Skills And Qualifications

• Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3-5 years of experience as an IT Business Analyst or in a similar role.
• Strong understanding of business processes, systems analysis, and the software development lifecycle (SDLC).
• Knowledge of ATM processes, including cash management, transaction processing, and monitoring systems.
• Proficiency in tools like JIRA, Confluence, Microsoft Visio, and other project management tools.
• Basic knowledge of database systems, APIs, and technical architecture is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to manage multiple projects and meet deadlines in a dynamic environment.
• Strong interpersonal skills with the ability to collaborate effectively across teams.

Preferred Qualifications

• Experience working in Agile and Scrum environments.
• Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis).
• Familiarity with ATM switch systems, EMV standards, or PCI DSS compliance.
• Experience with reconciliation processes and ATM monitoring tools.