Customer Sales Specialist
Job Description
Job Summary:
Key Responsibilities:
Customer Interaction: Engage with potential and existing customers via phone, email, chat, or in person to understand their needs and provide product recommendations.
Sales Generation: Drive sales by promoting company products or services, upselling, and cross-selling to meet individual and team sales goals.
Product Knowledge: Stay well-informed about product offerings, pricing, and promotions to offer the most relevant solutions to customers.
Customer Service: Address customer queries, resolve complaints, and provide exceptional customer service to foster loyalty.
Sales Process Management: Process orders, follow up on leads, track sales activities, and maintain accurate customer records using CRM tools.
Market Feedback: Gather customer feedback and market insights to relay to management for product or service improvements.
Team Collaboration: Work closely with marketing, support, and other departments to ensure smooth sales operations and customer satisfaction.
Skills and Qualifications:
Proven experience in sales or customer service (B2B or B2C).
Excellent communication, negotiation, and interpersonal skills.
Ability to understand customer needs and provide tailored solutions.
Strong problem-solving skills and a customer-centric mindset.
Proficiency in CRM software and MS Office Suite.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.