Service Advisor

Your role

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

The Main Duties Include

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
• Maintaining knowledge of our aftersales products and services
• Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
• Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
• Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer

Working hours are Monday – Friday, 8am – 6pm, 45 hours per week and Saturday 8am – 12.30pm (1 in 3, paid as additional hours)

Your profile

Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably

• Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
• Excellent administration and organisational skill, and good diary management and following up within agreed time frames.
• Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry
• Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.

Rewards

Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page.