Business Associate

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Description

Identify key customer pain points, pits and delighters to solve for through data analysis, customer research, first principles thinking and benchmarking

Come up with creative solutions to impact customer perception drivers

Liaison with the various stakeholders across teams to ensure customer backward thinking is integrated within their solutions/projects

Cull insights from CX analytics team and Customer insights team to identify stated and unstated needs of consumer

Own and deliver workstreams end to end – from solutioning to stakeholder alignment and subsequent execution to ensure that goals are met

Continuously evaluate and monitor Customer Journeys and seek new insights w.r.t to customer behavior

Responsibilities

Develop and manage views for different business metrics : dashboards, scorecards.

Coordinate with MIS and analytics for data gathering using SQL/excel and ensuring data sanity for day-to-day reporting.

Work with large, complex data sets to solve business problems, applying advanced analytical methods as needed.

Conduct regular planning and reviews key performance metrics and aid in benefitting from change.

Identify the right metrics to track progress against a given business goal

Expedite root cause analyses/insight generation against a given recurring use case through automation/self-serve platforms.

Work with cross functional teams for continuous improvement of data accuracy through feedback and scoping on instrumentation quality and completeness.

Desired Skills

A bachelor’s degree in engineering/business/related field

2+ years of experience in Business analytics / Problem solving

Excellent planning, organizational, and time management skills

Strong problem solving & ability to work in ambiguous environments with high ownership

Proficiency in SQL & Excel,

Strong drive to move fast and break barriers.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law.