(Junior) Process and Systems Support Specialist

We are looking for a systems enthusiast who will join our Centre of Process Excellence in Krakow, to work with us in Process and Systems Support Team. As a (Junior) Process and Systems Support Specialist, you will be responsible for supporting and troubleshooting transport-related processes and ensuring efficient system operations that align with business needs.

More specifically you will:

• Provide first-line SAP system support for transport-related issues.
• Resolve incidents on time focusing on appropriate solution
• Analyze transport system problems and propose improvements in collaboration with users and IT.
• Assist operational units (e.g., Logistics, Production Planning, and Sales Offices) in resolving transport-related system issues.
• Support and train users on transport-related processes and SAP system functionalities
• Maintain and ensure the correctness of transport master data and documentation.
• Collaborate on transport-related process enhancements and system updates.

Your profile

• Bachelor’s or Master’s degree (or 1 year of relevant experience).
• Experience in transport/logistics processes is appreciated and will be a strong advantage.
• Strong analytical and problem-solving skills with a structured approach to data and processes.
• Fluent in written and spoken English.
• A team player with excellent communication skills
• Customer- and results-oriented with a strong focus on delivering quality service.
• Excellent time management and organizational abilities.
• Good MS Office skills

Our offer

• Attractive remuneration and benefits package (including private medical care, life insurance, Pluxee, sport cards)
• Training opportunities (including introduction program, e-learning platform, language courses and other )
• Friendly atmosphere and team-work oriented culture
• Work-life balance and flexible working hours
• Fresh fruit and vegetables in the office

We are hybrid and Flexible:

In Krakow office we work in a hybrid working model; as this position delivers high impact on-site, we expect you to be present in the office at least twice a week.

Our commitment to Diversity & Inclusion:

D&I is a key strategic component and enabler for us to unlock the full potential of our diverse talent and encourage diversity of thought, to promote successful collaboration and innovation. Embedding inclusion in our culture is helping us develop a positive employee experience where everyone at Sappi feels valued and engaged, with our stakeholders recognising us as a trusted partner.

All qualified applicants will be considered for employment, regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.