Associate/Senior Associate – Operations (LAMF)

About Groww

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, and every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity, and the passion to constantly challenge the status quo.

Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.

Our Vision

Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.

Our Values

Our culture enables us to be what we are — India’s fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves.

The values that form our foundation are:

• Radical customer centricity
• Ownership-driven culture
• Keeping everything simple
• Long-term thinking
• Complete transparency

Job Responsibility:

• Oversee the backend operations for processing loans against mutual funds through the app.
• Work closely with the tech team to ensure that the app meets all documentation and compliance standards for loan approval.
• Ensure that loan transactions processed through the app are handled accurately, promptly, and in compliance with internal policies and regulatory standards (e.g., RBI, SEBI, etc.).
• Develop, update, and maintain Standard Operating Procedures (SOPs) to guide all operations, ensuring consistent execution of loan processing.
• Monitor operational workflows to ensure smooth end-to-end processing from application submission to loan disbursement via the app.
• Ensure that all loan applications, transactions, and mutual fund valuations processed through the app are reconciled accurately in the backend systems.
• Regularly perform reconciliation of loan records, ensuring that all data, such as loan disbursed, repayment status, and mutual fund valuations, is updated and consistent.
• Conduct regular assessments of mutual fund collateral via reports, tracking value changes and taking appropriate action when necessary.
• Implement risk management protocols to mitigate potential risks, including timely notifications to clients or internal teams when collateral values change significantly.
• Supervise the backend operations team to ensure efficient processing of loans
• Act as a point of escalation for resolving customer queries related to loans
• Liaise with the customer service team to provide real-time solutions for issues raised and ensure customers are updated.
• Prepare detailed monthly/quarterly reports on loan portfolio performance and operational efficiency, including key performance indicators (KPIs).
• Stay updated on regulatory changes that impact the digital loan process, adjusting backend processes or app features as needed to ensure compliance.

External Skills And Expertise

• Minimum 3-7 years of experience in Loan against MF/stocks backend operations.
• Proficient in data analysis, reporting tools, and operational metrics.
• Familiarity with system integration and technology-driven process optimization.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with loan management systems and processes.
• Knowledge of automation tools and process improvement methodologies.