Manager – Operations

MANAGER – OPERATIONS

Job Accountabilities

• Ensure vessel schedule planning and maintenance, coordinate with agents, and maximize vessel utilization.
• Monitor agents’ performance in berthing, cargo operations, data entry, documentation, and any other related matters.
• Monitor vessels’ actual performance against the declared performance information using reports sent by vessels, information from agents, port officials, surveyors, etc.
• Monitor the total market, as well as existing and potential competition, by studying the market continuously.
• Develop additional business such as break-bulk cargo and northbound laden on present service by closely working with local freight forwarders and Male agents thereby achieving additional revenue.
• Liaise with ship owners and agents concerning vessel-related special requirements.
• Closely monitor IO & SEA Region operations, port productivity, and vessel turnaround times and develop standard SOP’s, and processes on operational matters.
• Build an excellent business relationship with relevant authorities through visits, entertainment, and other activities in order to maximize the support to the Company.
• Maintain price master and monitor if correct freight rates are applied.
• Develop and manage the operations team by providing regular feedback and guidance on individual performance.

MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• Bachelor’s Degree approved by UGC or equivalent professional qualification with a minimum of 6 years’ experience (3 years at Assistant Manager level).
• Good command of English and Sinhala languages.
• Good interpersonal skills.
• Strong attention to detail.
• High level of organization and time management skills.
• Ability to work under pressure and handle multiple projects simultaneously.