Customer Quality Engineer – Field

you’ll be based at: Mumbai Zone

you’ll be Aligned with: Lead Field Quality

you’ll be A member of: Customer Quality

What you’ll do at Ather:?

You will be responsible for traveling to dealer locations for joint analysis of critical failures with the service team and providing on-site service support.

Specifically, your responsibilities will include:

• Travel to dealer locations with service personnel and collaboratively resolve critical issues and address unique field failures within TAT.
• Communicating failures to internal teams and approval for part replacements within JC TAT.
• Collect detailed field information to prepare comprehensive Field Observation Reports. Effectively communicate these reports to the plant team to improve their understanding of failures and drive process improvements
• Compile observations, diagnostic results, solutions and other relevant data into comprehensive reports.
• Understanding the service procedures to ensure the service quality.
• Collaborate with dealer & service team by regularly visiting their locations to share feedback and improvement suggestions for enhancing customer service.
• Experience in providing technical training to field service team for enhancing service quality.

Here’s what we are looking for:

• In-depth technical knowledge of Automotive Service Industry
• In-depth knowledge of EV architecture(Software & Hardware)
• Basic knowledge of CAN messages
• Basic knowledge of handling electronic diagnostic instruments.
• Excellent analytical and problem solving skills
• Knowledge in automotive systems, diagnostics and repair procedures
• Proven experience in technical support or troubleshooting role

You bring to Ather:?

• Graduation : B.E./B.Tech in Electrical / Electronics
• Work Experience :4-6 years, Automobile industry background is a must
• Team working – Encourage team contributions in decision making, and driving work within and between teams
• Exploring possibilities – Curiously look for innovative ways to improve service delivery
• Inviting feedback – Make it easy for all stakeholders to provide constructive inputs.
• Interacting with people – Keep a finger on the pulse by regularly communicating with role-holders across the service value chain.