Customer Service Assistant
Job Description
It will suit someone whos at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.
Benefits Include
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and sharedparental leave
- Extensivewellbeing support
- My Lifestyle retail discounts
- Servicerecognition
About you
For this role youll be a people person and itll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
To be successful in this role its essential you have:
- Current experience interacting directly with customers and providing great service on a daily basis
- Recent retail, call centre or customer focused background
Desirable Experience Will Include
- Experience of cash handling
- Processing customer details or data accurately
About us
As a mutual, weve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
Were serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, youll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, thats been voted a Great Place to Work by our teams.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.