Learning & Development Manager

The role will report to the Director of Human Resources.

Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a newly renovated contemporary 5-star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences.

Main duties and responsibilities:

• Design, implement, and manage comprehensive training programs for all levels of staff, focusing on skill enhancement, leadership development, and service excellence.
• Develop both onboarding and ongoing training content tailored to organizational needs.
• Facilitate comprehensive onboarding programs for new hires, ensuring a seamless integration into the team and alignment with the company’s values, policies, and operational standards.
• Collaborate with department heads to identify training needs and ensure alignment with business goals.
• Deliver in-person and virtual training sessions to employees
• Coordinate with external trainers for specialized training needs.
• Monitor and evaluate training sessions to ensure effective delivery and learning outcomes.
• Create personalized development plans for employees based on performance reviews and career aspirations.
• Provide coaching and mentorship to staff to foster their growth within the company.
• Track and report on employee progression, providing guidance and support as needed.
• Ensure adherence to internal and external quality standards, policies, and procedures across all departments.
• Develop, implement and monitor quality control processes and conduct regular audits and assessments of services, products, and operations to identify areas for improvement and ensure consistent quality delivery.
• Integrate ESG principles into learning initiatives, fostering sustainability, inclusion, and responsible leadership.

Skills and requirements:

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field. A Master’s degree or professional certifications in L&D or quality management is a plus.
• Minimum 2-4 years of experience in a Learning & Development role
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Fluent in Italian and English language, both spoken and written

What We Offer

• A stimulating and collaborative work environment in a 5 star hotel.
• Opportunities for professional growth and development.
• Competitive salary package.
• Room discounts available worldwide within the Hyatt portfolio.

? Join our pre-opening team to build strong memories together!

We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.

Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.