Customer Service Representative- IN OFFICE POSITION – NOT REMOTE

Job Summary: Are you a skilled communicator with a dynamic personality to engage and interact with people? If so, join our team at All Around Entertainment, a leading full-service event entertainment company. We are seeking a Customer Service Representative to ensure our clients receive industry leading service and support.

Responsibilities:

• Communicate with leads, clients, vendors, and staff to address inquiries, complaints, and feedback
• Work directly with multiple clients on a weekly basis to compile event information.
• Work collaboratively with other departments to coordinate event logistics and ensure seamless communication
• Demonstrate product knowledge and provide accurate information to clients about services, pricing, and policies
• Proactively identify opportunities to enhance customer experience that exceeds their expectations
• Achieve the highest level of customer service by practicing All Around Entertainment’s core values, which ensure a great customer experience

Requirements:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and conflict resolution skills
• Customer-focused mindset with a genuine desire to help others
• Organizational skills and attention to detail
• Ability to adapt to changing circumstances and work effectively in a fast-paced environment
• Team player mentality with a willingness to collaborate with colleagues across departments
• Proficiency in Microsoft Word & Excel

Experience level:

• Preferred experience in customer service or administrative assistant roles
• Detail-Oriented: Hands-on approach to gain perspective and insight.
• Teamwork: Ability to work with a team to deliver results with a strong sense of urgency.
• Initiative: A champion and catalyst for new initiatives, able to work across different groups and bridge functional and divisional silos.
• Emotional Intelligence: High EQ, capable of working with diverse personalities and managerial styles.

Shift:

• 8-hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location:

• In-person

We provide competitive pay and have plenty of advancement opportunities. We do require that you have integrity, punctuality, and are serious about your career. Our ideal candidate is a person who is flexible, adaptable, and trainable.

• If you are a proactive, customer-oriented individual with a knack for resolving issues and creating positive experiences, we want to hear from you. Join our team at All Around Entertainment and be a key player in ensuring the success of our events and the satisfaction of our clients. Apply now or to learn more about us visit us at our website, www.AllAroundEntertainment.com.

Industry

• Entertainment Providers

Employment Type

Full-time