Training Specialist, DC
Job Description
Key Responsibilities,
- Training Needs Assessment (TNA):
- Assist Manager to conduct needs assessments to identify knowledge, skills, abilities (KSA) gaps and training requirements among warehouse employees & international team
- Collaborate with local warehouse managers and international teams to gather insights into specific regional needs and challenges
- Regularly review and update training needs assessments to adapt programs to evolving business demands
- Training Program/Materials Development:
- Assist Manager to design and develop comprehensive training programs/materials (including SOP, user guide) for warehouse staff & international team, incorporating best practices, industry standards, and company-specific procedures
- Ensure that training materials are up-to-date, relevant, and accessible to all trainees
- Assist Manager to develop and implement onboarding programs for new employees (warehouse staff & international team), ensuring a smooth transition into their roles
- Stay abreast of technological advancements in training and recommend innovative solutions, leverage learning management systems (LMS) to improve training efficiency, tracking and managing online/offline modules
- Training Delivery:
- Assist Manager in the delivery of training programs through various methods, such as classroom instruction, on-the-job training, e-learning, and workshops Communicate progress, challenges, and outcomes with the relevant teams
- Collaborate with local trainers to ensure effective and culturally sensitive training delivery
- Monitor training sessions to ensure they meet quality standards and objectives
- Training Evaluation:
- Assist Manager to establish key performance indicators (KPIs) and metrics to assess the effectiveness of training programs
- Regularly evaluate the performance of training initiatives, seeking feedback from participants and stakeholders and make continuous improvements to training content and delivery methods
- Use evaluation data to make continuous improvements to training content and delivery methods
- Collaboration and Communication:
- Collaborate closely with cross functional departments, especially operations, HR, and senior management, to align training initiatives with organizational goals
- Communicate regularly with international warehouse managers to understand specific training needs and challenges
- Minimum 2-3 years of relevant working experience
- Training and Instructional Design: Ability to design and develop training programs tailored to warehouse staff & international team needs
- Competence in instructional design principles, including creating engaging and effective training materials (online/offline)
- Excellent verbal & written communication skills with collaborative nature
- Ability to convey information clearly and concisely to diverse audiences
- Excellent analytical skills with the ability to conduct Training Needs Analysis on a regular basis to identify KSA gaps of employees
- Project Management: Strong organizational skills to handle multiple aspects of training programs simultaneously
- Willingness to travel overseas to support training program and delivery
- Preferably can read, write and speak Mandarin regardless race (special requirements for China-related business)
- Good to have some basic warehouse, logistic or supply chain operation knowledge (not a mandatory requirement)
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