Virtual Assistant (On Site RI)

At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role, and make an impact! In this role, you will the first line of contact with Citizens’ customers, and you will help to educate customers on digital and self-service opportunities while identifying needs and making appropriate referrals. Additionally, you will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. Lastly, you will process account service and maintenance requests and deliver value-add service to account holders like new account openings and lending advice in compliance with bank policies, guidelines, and procedures to effectively manage risk. Most importantly, as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary Responsibilities Include

• Ensure our customers are extremely satisfied with every interaction.
• Be the face of Citizens: be professional, friendly, and helpful with every interaction.
• Effectively communicate and engage via video technology.
• Respond to a variety of incoming customer interactions with a passion to deliver high-quality solutions for our customers.
• Perform routine teller transactions and maintenance requests.
• Educate customers on the convenient banking options that Citizens offers: online banking, mobile banking, ATM/ITMs, etc.
• Identify needs and make appropriate referrals

Qualifications, Education, Certifications And/or Other Professional Credentials

• High School Diploma/GED required
• Prior experience in financial services
• Prior teller experience preferred
• Prefer Bilingual English/Spanish or English/Portuguese

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Fully in-office, Mondays and Saturdays are required

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all applicants for employment and colleagues without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth