Technical Support Specialist

Remote Technical Support Specialist – Telecommunications

We are seeking a highly skilled and customer-oriented Technical Support Specialist to join our dynamic team in the telecommunications industry. This is a remote role, where you will provide technical assistance, troubleshooting, and support for a wide range of telecommunication services and products, ensuring customers experience high-quality, reliable service.

Key Responsibilities:

• Provide remote technical support for customers experiencing issues with internet connectivity, mobile services, and telecommunication devices.
• Troubleshoot and resolve hardware, software, and network issues related to telecommunications products and services.
• Assist customers in setting up, configuring, and optimizing their telecommunication systems and devices.
• Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.
• Document support cases and resolutions in the company’s CRM system, maintaining accurate and up-to-date records.
• Guide customers through step-by-step troubleshooting processes, providing clear instructions and updates.
• Escalate complex issues to higher-level technical teams and follow up to ensure customer satisfaction.
• Stay up-to-date with product developments, new services, and industry trends to provide the best support.
• Participate in training sessions to continuously improve knowledge of telecommunications systems, tools, and customer service techniques.

Qualifications:

• 2+ years of experience in technical support, preferably within the telecommunications industry.
• Strong knowledge of telecommunication systems, mobile devices, internet services, and networking protocols.
• Proficient in troubleshooting hardware, software, and network connectivity issues.
• Familiarity with customer relationship management (CRM) tools and ticketing systems.
• Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical customers.
• Ability to manage multiple support tickets and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail, with the ability to document and follow up on support cases accurately.
• A customer-centric attitude and a commitment to providing exceptional service.
• Ability to work independently and remotely with minimal supervision.

Why Join Us?

• Fully remote work with a flexible schedule.
• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology and innovative telecommunications services.
• Collaborative and supportive team environment with continuous learning opportunities.
• Potential for career growth and advancement in the telecommunications industry.

If you have a passion for technology, enjoy problem-solving, and want to help customers optimize their telecommunication services, we’d love to hear from you. Apply today to join our remote team and be part of a leading telecommunications company.