Communications Agent
Job Description
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located at the entrance of Georgetown, steps from world-leading institutions and historic monuments, the hotel is located at the crossroads of DC’s social and political hubs. Four Seasons Hotel Washington, DC is a timeless luxury experience where the tenured staff leverage a legacy of intuitive hospitality for high-profile guests, including global leaders and captains of industry. Discover modern luxuries at one of the top private fitness clubs and spas in DC and a culinary destination with Michelin-starred chef Michael Mina.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members from around the world create special experiences for our guests through a commitment to luxury with genuine heart. We pride ourselves on creating a fun and supportive environment where our people are motivated to be their very best: where radical empathy, creative bravery and celebrating individuality are at the forefront.
Here Are Some Of The Benefits Our Four Seasons Employees Enjoy;
- Medical & Vision Insurance – 95% Covered! Dental Insurance – 100% Covered & Pet Insurance!
- Complimentary Life insurance
- Short Term Disability Insurance
- Paid Holidays, Sick, and Vacation Time
- 401K Retirement Plan
- Exciting Training and Development Opportunities
- Continual Personal Education Reimbursement Programs
- Complimentary Employee Meals
- COMPLIMENTARY room nights at Four Seasons Hotels around the world
- And much more!
The Opportunity
The Four Seasons, Washington D.C. is currently looking for a naturally welcoming and helpful overnight Communication Agent to join our Guest Services team. The Communication Agent will be responsible for answering and directing phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
- Comfortable safeguarding confidential information.
- Preferred experience in a luxury hotel in Front Office, Concierge or Reservations.
- Ability to remain calm during challenging situations.
- Ability to multi-task in a high volume and demanding environment.
- Strong problem solving skills, ability to handle difficult situations and guests.
- Strong computer skills.
- Reading, writing and oral proficiency in the English language.
- Proficient in English (speaking, reading, writing).
- Excellent interpersonal, verbal, and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- Must be flexible with their schedule – Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed.
Compensation
$26.93 per hour
Visa Requirements
Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our Human Resources Office at 202-944-2071
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf