Help Desk Support Specialist (Remote) | Network Solutions

Why Consider This Job Opportunity

• Hourly pay rate of $19.23
• Access to comprehensive medical and dental insurance
• Opportunities for education assistance and certification incentives
• Supportive work environment with a focus on employee growth and recognition
• Involvement in troubleshooting and technical support for a prominent organization
• Opportunity to work in a dynamic team dedicated to exceptional customer service

What To Expect (Job Responsibilities)

• Troubleshoot and provide instructions over the phone using a knowledge base format
• Diagnose and resolve complex issues related to branch video and phone systems, access issues, and data connectivity
• Complete user requests and routine troubleshooting scenarios, including password resets and general inquiries
• Prioritize work based on the severity level of situations and time sensitivity
• Accurately document trends for effective problem management and follow escalation procedures

What Is Required (Qualifications)

• Associate degree in computer science or related field OR 2 years of related work experience
• Previous experience in a call center environment preferred
• Able to use general office equipment
• Ability to follow technical instructions and guidelines
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization

How To Stand Out (Preferred Qualifications)

• Provide a suitable workspace and maintain high-speed internet access
• Proficient use of applicable technology
• Ability to document daily activities and system functions
• Occasional availability for weekend and holiday support hours

#ProfessionalServices #TechnicalSupport #CustomerService #CareerGrowth #HealthcareBenefits

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