Scheduler – Full Time Days
Job Description
Position Summary
The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Responsibilities
Essential Functions
? Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
? Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
? Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
? Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
? Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
? Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
? Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
? Consistently reviews the schedules daily and communicates all changes to appropriate staff.
? Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
? Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
? Identifies customer service issues and resolves or initiates necessary follow-up.
? Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
? Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
? Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
? Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
? Attends departmental meetings/in-services and participates in process improvement initiatives.
? Assume the responsibility for professional growth and development.
Qualifications
Education/Training
? High school graduate or equivalent.
? Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
? One (1) year of retail, customer service or health care.