Operations Manager

hungerhub is a foodtech startup that was founded in Toronto in 2018 and now operates in over 10 markets in 3 provinces. We are on a mission to revolutionize the catering world. We connect offices with the best restaurants in their city for daily meal delivery. Through technology and a people-first mentality, we are empowering local restaurants to become caterers, and in doing so provide a seamless and customized experience for our clients… and their employees.

P.S. We are a remote-first company, however, we do have a physical office space that you can work out of any time you like. As a team we meet at the office to work together on occasion and usually follow our voluntary work-from-office days with some social fun… and of course, we order complimentary lunches on our app platform at the office for anyone working from there.

With our commitment to excellent customer service and seamless ordering processes, hungerhub is quickly becoming Canada’s #1 office meal delivery solution and has been named one of Canada’s fastest-growing companies by the Globe & Mail for 3 years running!

Position Overview

The main objective of our Operations team is to make sure deliveries from our restaurant partners to our clients run as efficiently as possible. We do this by managing and dispatching our amazing delivery team. In this role you will be joining our operation team to help support over 100 delivery driver across the country.

Responsibilities

• Managing and growing the existing fleet of drivers, this will include everything from
• • Sourcing new drives
  • Onboarding/training new drivers
  • Schedule shifts
  • Effectively managing driver turnover
• Dispatching drivers, this includes everything from
• • Routing drivers and deliveries in an efficient manner
  • Ensuring drivers arrive on time and have full order details
  • Ensuring drivers meet our delivery standards
  • Troubleshooting any problems/issues as they arise
• Managing with our internal team
• • Ensuring client delivery information and collected and followed correctly
  • Ensuring restaurant pickup information is complete and followed correctly
  • Reporting back to the team any issues in restaurant preparation time or packaging issues
  • Reporting back to the team any order delay or delivery issues that would affect a client or user
  • Collaboratively working on solutions to problems as they arise

Qualifications

• Ideally past experience working with food delivery drivers
• Good people and customer service skills
• Experience working collaboratively in a fast passed environment
• Ability to prioritize, multitask and troubleshoot

Benefits And Perks

• Competitive salary with performance-based incentives.
• Company-wide health benefits.
• Opportunity to make a significant impact on the growth and success of a dynamic startup.
• A collaborative work environment that encourages new ideas and innovation.
• Growth and career development opportunities as the company expands.
• Remote work with the potential for flexible working hours.

Core Values

We are customer-obsessed – We aim to bring the best experience for our clients and partners and have their interests in mind when we craft solutions to solve their problems.

We always think big – We’re transforming a largely offline industry and we’re changing the way companies eat. We take risks, we’re creative and have global ambitions for our products and services.

We never say “It’s not my job” – We take ownership and have a sense of obligation to the biggest things but also to the mundane, non-glamorous small realities. We wear many hats and we learn and grow by doing so.

We solve problems – We care deeply about getting to the root cause of an issue and we do our best to resolve it as quickly as we can using both intuition and data.

We deliver results – We take full ownership of the tasks at hand. We’re accountable and we let others know if we’re off track. Results matter.