Branch Manager

Description

SUMMARY: To direct the overall activities of the branch to continually achieve the following four objectives:

• Serve the customers within our market area at a superior level.
• Continually strive to meet branch goals and earn a fair and equitable return for our shareholders.
• Maintain and acquire productive, diverse, and creative employees.
• Invest time and money in our personnel so that they learn, grow, and become well-rounded employees who enjoy working for our company.

Essential Duties And Responsibilities

• Ensure that all branch personnel understand the overall company objectives as well as their individual branch objectives, and that they work together to achieve the stated objectives
• Consistently meet and exceed branch goals in order to progress to the next branch tier
• Make regular out-of-bank calls on business prospects to generate new customers
• Know all the features and benefits of the bank’s products and services in order to efficiently train and motivate staff to cross-sell
• Awareness of competing bank’s products, promotions, and operations, and to effectively make recommendations to gain strength within that market
• Coordinate with marketing to promote sales campaigns, product promotion and development, and to assure a professional lobby appearance consistent with all branches
• Ability to open any type of bank account and explain services and charges when needed
• Interview loan applicants and extend credit on commercial, mortgage, and consumer loans, within their lending authority. Make recommendations to Senior Officers on larger loans
• Adhere to and follow loan policies and procedures as stated in our FNB Loan Policy and Procedures manual
• Maintain strong communication to branch supervisors to ensure that all daily, weekly, and monthly reports regarding operations and productivity are completed
• Maintain strong communication and documentation to ensure that personal objectives, personal performance reviews, and Human Resources documents are delivered and reviewed in a timely manner
• Responsible for interviewing, selecting, developing & retaining Branch Staff as necessary
• Hold weekly sales meetings to review products for branch development, sales goals, and overall bank profitability
• Control salary and staffing costs to ensure branch’s efficiency
• Enforce branch security regulations as stated in the FNB Security Policy Manual
• Maintain the customer records of the branch in accordance to FNB security and retention schedule
• Resolve customer complaints and inquiries in a timely and efficient manner
• Willingness and flexibility to attend and participate in community, networking and banking events directly related to business development, during and after regular business hours
• Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
• Regular, predictable attendance is an essential requirement of this position
• Complete other duties as assigned

Education And/Or Experience

• High School diploma or General Education degree (GED); College degree preferred
• NMLS certification required (or obtained upon hire)
• Three (3) years experience as a Branch Manager and/or equivalent management experience, previous banking management preferred

Other Skills And Abilities

• Ability to use a calculator, telephone, any related office equipment, and have knowledge of computers and applicable programs
• Ability to contact outside vendors for branch maintenance issues
• Ability to return calls and follow up with customers for troubleshooting, quoting interest rates, complaints, and suggestions

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran