LIVE CHAT AGENT/ SPECIALIST/ FULLY REMOTE
Job Description
We are seeking a dynamic and customer-focused Live Chat Specialist to join our team. The ideal candidate will be responsible for providing real-time assistance to customers through our online chat platform. This role requires excellent communication skills, problem-solving abilities, and a strong customer service orientation.
Responsibilities
- Engage with customers in real-time through our online chat platform
- Provide accurate and timely information to customers regarding products, services, and policies
- Resolve customer inquiries and issues in a professional and efficient manner
- Escalate complex issues to the appropriate department for resolution
- Maintain detailed records of customer interactions and transactions
Qualifications
- High school diploma or equivalent
- Prior experience in customer service or a related field preferred
- Excellent written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you. Apply now to join our team as a Live Chat Specialist!