Supervisor – FIS Support and Administration
Job Description
Title
Supervisor – FIS Support and Administration
Job Description
Job Tittle:
Supervisor: Operations
Key Responsibilities
- Supervises and coordinates activities of clerical workers by determining work procedures, preparing work schedules and expediting workflow.
- Issues written and oral instructions.
- Responsible for assigning duties and examining work for exactness, neatness and conformance to policies and procedures.
- Standardises procedures to improve efficiency of subordinates.
- Prepares composite reports from individual reports of subordinates.
- Ensure the team consistently operates within strict Service Level Agreements (SLAs).
- Drive client retention and satisfaction through proactive engagement and exceptional service.
- Address and support unique client requests with tailored solutions.
- Collaborate to fulfill requirements from major client brands, maintaining high standards of quality and reliability.
- Foster team motivation and cultivate a positive, high-performance culture.
Essentials
- Effective communication skills
- Strong leadership ability
- Decision making
- Take control and ownership
- Customer Service and strong Business acumen
- Effective communication skills
Qualifications & Experience
Garde 12 / NQF level 4
3-4 years of experience
Education
Languages