EAP Work Life Intake Specialist – Remote

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking an EAP Work-Life Specialist to work remotely. This is a full-time, non-exempt position working 8:00 AM – 5:00 PM EST Monday-Friday.

Position Summary:

The Work Life Specialist is responsible for serving as the primary case manager for Work/Life clients including, but not limited to, resources for elder care, child care, household services, convenience services, travel services, wellness information, discount information, and medical needs. 

What You’ll Do:

• Requires proficiency with computer applications, well-versed in navigating online resources, have strong telephonic, written and email communication skills, exhibit excellent common sense and good judgment.
• Comfort working in a team environment, flexibility changing day-to-day job assignments and efficiency in case management.
• Ability to screen for safety issues, domestic violence, substance abuse, and other high-risk situations and connects clients immediately to on-call counselors as needed.
• Completes work life intakes using EAP database system.
• Provides general information and referrals to subject matter experts in areas such as legal concerns, financial issues, and work life challenges
• Demonstrate sensitivity to the confidentiality of client information and needs
• Remain actively logged into the telephone queues as assigned in order to fulfill duties

What You’ll Need:

• Bachelor’s degree preferred in fields such as social work, mass communications, psychology, education, business, hospitality or related field
• Strong interpersonal skills
• Excellent communication and problem-solving skills
• Experience in Customer Service
• Strong, reliable internet

Company Perks:

• We don’t want you to wait – Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
• Thinking about your future? – We have a 401(k) retirement program with a company match
• Of course, we know that life happens – Employee Assistance Program (EAP) benefits are available to you and your family
• …and many more!

 AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.