Customer Care Specialist

The Customer Care Specialist manages incoming phone and electronic customer requests for information, products and services. Works in collaboration with the outside sales team to provide stellar customer service in order to build and maintain client relationships. Investigates and resolves customer complaints. Processes a high volume of orders from multiple sources to include customers and internal partners. This is a hybrid position.

Responsibilities

• Manage incoming phone and electronic requests/inquiries for orders, and product information in an accurate and efficient manner.
• Field requests from a diverse customer base to include, government, colleges/universities, BSC, end-users, distributors, multi-family housing, internal sales and service Sales Reps.
• Demonstrate proficiency and a general understanding of BradyPlus products and services; develop product knowledge.
• Follow documented procedures as related to Customer support responsibilities and suggest enhancements or changes to management.
• Advise and/or contact customers of all required PO information needed as it relates to the Customer File/Tax Filing updates.
• Engage in effective time management and ownership of CS unresolved open orders.
• Promptly communicate and follow through on all open issues with customers and internal partners.
• Manage a high volume of incoming internal and external contacts via phone/mail/internet/email queues while limiting “unavailable” time to efficiently service customers.
• Accurately process a high volume of electronic purchase orders, requests and inquiries received from internal and external customers and Sales Reps.
• Effectively resolve customer inquiries, quotes, orders and general.
• Inform customer of unit price, shipping date, anticipated delays, backorders and any other information needed to set customer expectations.
• Communicate with dispatch or warehouse to expedite and or trace missing or delayed deliveries.
• Review records such as signed delivery copies, computer, purchase order, and related documents and correspondence, and communicates with customer and other internal resources such as accounting, credit, purchasing, sales, transportation, manufacturing or warehouse to obtain information to resolve a customer inquiry.

Qualifications

• At least 1 year of customer service or call center experience.
• Excellent written and oral communication skills.
• Computer proficiency to include MS Word and MS Excel.
• Must be a team player and have exceptional interpersonal skills.
• Ability to perform basic math functions.
• Bilingual (English/Spanish) language skills a plus.
• Ability to pass a pre-employment drug test and background check.

Physical Demands/Working Environment

• Sedentary; exerts up to 10 lbs. of force to lift, carry, push, pull, or otherwise move objects. Sitting most of the time, but may involve walking or standing for brief periods of time.

Job Posted by ApplicantPro