Conciliations Officer ,

Full-time Permanent

Closes: 06 February 2025

Classification: Administrative Services Officer Class 6

Salary: $99,654 – $113,315 plus superannuation

Position No: 52498

Directorate: Chief Minister, Treasury and Economic Development

Advertised (Gazettal date): 16 January 2025

Contact Officer: Kanishka Dayaram on [email protected] or (02) 6207 9759

Details: Access Canberra is a straight-talking, innovative and exciting place to be. As a Conciliation Officer you will have a direct impact on making Canberra a better place to live.

Fair Trading and Compliance comprises several units responsible for ensuring legislative compliance relating to consumer protection and regulatory compliance. This branch achieves its objectives through a combination of inspections, compulsory conciliations, investigations, education, compliance action and enforcement. We work collaboratively with other jurisdictions in relation to the Australian Consumer Law (ACL) to provide positive outcomes for Canberra consumers.

The Conciliations team administers the Compulsory Conciliation Scheme contained in the Fair Trading (Australian Consumer Law) Act 1992 on behalf of the Commissioner for Fair Trading. The team brings consumers and businesses together to resolve their dispute in a cooperative way through an alternative dispute resolution process facilitated by an Access Canberra Conciliation Officer. The Compulsory Conciliation Scheme provides a mechanism for consumers to receive a refund, repair, or replacement by coming to an agreement with the business with which they have a consumer dispute.

The team is also responsible for managing other ACL-related complaints in collaboration with other teams within the Business Unit. The Conciliation Officer role provides a critical function in achieving appropriate regulatory outcomes both through early resolution, conciliation and the use of various regulatory levers.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements

• Previous experience with the Australian Consumer Law is highly desirable.

Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Opportunities for flexible working options include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT. Also flexible start and finish times.

How to Apply: Please submit:

• A two-page pitch against the Selection Criteria.
• A curriculum vitae and the details of two referees.

Selection will be based on application, interview, written task and referee reports.

Applications should be submitted via the Apply Now Button Below.

Documents

• 52498 Position Description.pdf
• 52498 Position Description.docx

Apply Now