Coordinator, Patient Access Services

Be inspired. Be rewarded. Belong. At Emory Healthcare.

Benefits

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs…and more

8:30am – 5:00p / Full Time / 40hrs

Description

JOB DESCRIPTION:

• The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
• Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
• The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
• Provides ongoing performance feedback, addresses problems to new and existing employees.
• Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Monitors daily/monthly collections, patient flow and wait times.
• Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Three years healthcare, customer services or related job experience preferred.
• Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
• The following certifications are preferred: CHAA (Certified Healthcare Access Associate), CFC (Certified Financial Counselor) and CPAR (Certified Patient Account Representative).
• Associate or bachelor degree may be accepted in lieu of certification requirements.
• Typing skills with a minimum of 35 wpm, have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran’s status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.