Operations Excellence Assistant Manager, GrabMart

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to Know the Team

The Operations Excellence for GrabMart ID team is a solid and agile team responsible for bringing the best experience for GrabMart’s users. We ensure best in class user experience from the moment customers enter GrabMart homepage until order is received. We create job opportunities for our driver partners, providing additional sources of income for our merchant partners and giving effortless experience and convenient grocery shopping for our customers.

Get to Know the Role

We are looking for Operations Excellence Assistant Manager to further improve GrabMart’s Conversion Rate. You are experienced in analysing data and draw insights, experienced collaborating with different stakeholders, creative and strategic thinking to improve and solve issues related to our user experience. You will report to the Manager, and this role is based onsite at our Jakarta office.

The Critical Tasks You Will Perform

• You will monitor and collaborate with all city teams to drive high user conversion rate, and take immediate actions if there’s a drop in our conversion rate
• You will analyze issue in our conversion rate and user funnel to develop short-term and long-term solution by working with other stakeholders
• You will ensure content, categories and assets that we show in GrabMart page is aligned with our focus campaign, goals, and are aligned with global legal regulations and company policy
• You will operate our visibility monetization strategy. Your primary focus will be to ensure that every paying business and merchant partner that joins our program receives exposure and visibility according to the predetermined schedule
• You will identify and report bugs or issues found on the GrabMart page and work with the Product and Engineering teams to ensure these issues are resolved by following up and assisting the Product and Engineering teams throughout the resolution process.

Qualifications

What Essential Skills You Will Need

• You have a min. 5 years’ experience interpreting data to draw insights, and work with analytical tools such as PowerBI, Tableau, SQL, or similar tools.
• You have experience managing a team and collaborate with different stakeholders
• You have Heart, Hunger, Honor and Humility
• You are comfortable with numbers, have a strategic approach, and able to come up with fresh ideas to create long-term and sustainable solution
• You have a can-do mindset and always strive to find the solution when there are challenges
• Experience in e-Commerce or e-Groceries would be an added value

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.
• Balancing personal commitments and life’s demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.