Customer Service Assistant

Department: Customer Service

Location: Austin, TX

Reports To: Customer Service Manager

Job Summary

We are seeking a motivated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and fostering long-term relationships.

Key Responsibilities

• Customer Support:
• Respond promptly to customer inquiries via phone, email, live chat, or in person.
• Provide accurate information regarding products, services, and policies.
• Order Management:
• Assist customers with order placement, tracking, and returns/exchanges.
• Ensure all orders and inquiries are processed accurately and within established timeframes.
• Record Keeping:
• Maintain detailed records of customer interactions, transactions, and feedback using company systems.
• Prepare and submit reports on customer service metrics as required.
• Collaboration:
• Work closely with team members and other departments to address customer needs.
• Share customer feedback to help improve products, services, and processes.
• Other Duties:
• Stay informed about company updates, product changes, and promotions.
• Assist in training new team members and participate in team meetings as needed.

Skills And Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer relationship management (CRM) software and basic office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.