Administrative Assistant

Ironside Insurance Group was founded in 2012 in downtown Boston’s financial district and has grown to become an industry leader, heavily invested in our neighborhood and community. We were named one of Inc 5000’s Fasted Growing Companies in 2021 and 2022 and named by The Insurance Journal as a “Best Agency to Work For”. Working at Ironside Insurance Group isn’t just a job. It’s your livelihood. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible.

Candidate Qualifications

The ideal candidate for this role will be an energetic, organized, tech savvy individual with a friendly demeanor who loves to sweat the small stuff. This is a great opportunity for an individual with a positive attitude to work alongside an amazing team of colleagues, utilizing your skills to keep the office running smoothly and efficiently in an industry that is ever changing. You will be encouraged to tap into your creative side, thinking outside of the box on projects that highlight Ironside’s dedication to its community and customer base. This is a full-time position working 40 hours a week from our Boston, MA office. The hours are Monday-Friday from 9:00 am – 5:00 pm with a paid hour for lunch.

Core Responsibilities

• Manage various tasks within our multiple platforms, ensuring consistent, smooth execution of our day-to-day agency operations, to include:
• Provide support with the daily review, organization, and distribution of all incoming electronic and physical correspondence, being aware of the sensitive and confidential nature of same
• Work across multiple carrier platforms to track and document activity such as claims, audits, task completion, etc.
• Take the initiative to support the team by identifying additional areas that allows you to further utilize your skillset to increase agency efficiencies.

While this work can be repetitive in nature, the significance of completing it with a keen eye to detail and with a problem-solving mindset is crucial to the overall success of the team(s) this position will support.

Required Skills

• Minimum 2 years administrative and/or customer service experience within an office environment
• Possess a thorough understanding of computer software such as Microsoft Outlook, Word, Excel and other operating systems and demonstrate the ability to quickly learn additional technology solutions
• Solid verbal and written communication skills, both internally and across social media platforms
• Regularly demonstrate the ability to work both independently and as part of a team

Preferred Skills

• Associates degree in a business-related field
• Basic knowledge of insurance principles & products
• Active P&C Insurance licensed

Benefits Package

At Ironside Insurance Group, we offer a well-rounded benefits package to include:

• Competitive salary based on experience plus bonus opportunities
• Medical benefits to include a family plan with cost share
• Generous flexible time off plan
• Group life insurance
• Accidental Death & Dismemberment insurance
• Short-term and Long-Term Disability
• 401K with company matching (after 90 days)