Business Analyst (Customer Success) – Remote, EST

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets – from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

The Opportunity

As a Business Analyst, you will be responsible for all customer success analytics needs, KPIs, dashboards, and in-depth analysis for the Customer Success department. You will partner with all customer success leads and operations team, to enable and drive a world-class customer success engine. You will use problem-solving skills for the the day-to-day creation and maintenance of KPIs and insights, and exert research capabilities and strategic vision for identifying issues and conducting in-depth analysis. The position is situated under the Business Operations Analytics team, in order to provide full go-to-market context and company metrics ownership.

What You’ll Do

• Act as the point of contact for all customer success analytics needs.
• Own and manage customer success metrics, inc. monitoring, forecasting, and reporting.
• Drive the analytics discussion internally with Customer Success.
• Present and explain changes in key performance indicators to key stakeholders, and provide actionable recommendations.
• Conduct deep dives into drivers of performance (renewal rates, churn, pipeline etc.).Create, support, and maintain data models, reports, and dashboards (BI solution), by working closely with Customer Success Operations and Data Engineers.
• Collaborate with cross-functional teams including Business Applications, Operations, Sales, etc.

What We Expect

• 3+ Years of data analytics
• 3+ Years of working within Revenue Ops or Business Ops (advantage CS Ops/Analytics)
• Excellent knowledge of Enterprise Software business metrics and KPIs (e.g. ARR, NRR/GRR, Conversion rates, Renewal Rates, Win/Loss, Churn, etc.)
• Good knowledge of Excel & SQL
• Experience with SFDC, Gainsight and other business applications
• Experience in BI solutions (advantage – DOMO)
• Experience in Snowflake – advantage
• Experience in the Cyber Security domain – advantage

Salary range guidance for this position is: $108,000-130,000 per year.

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

Please click here to review our privacy practices.