Refugee Program Coordinator
Job Description
Postion Qualification Requirements
Education: Graduate of an accredited nursing program and/or bachelor’s degree with relevant healthcare experience.
Experience: Requires (3) three years’ experience working in a community health setting and with refugee and immigrant patients. Experience coordinating clinic services. Team leader with crisis management experience; sensitive to cultural differences of clients and staff from diverse backgrounds; functional vehicle required; able to work flexible hours.
Skills and Abilities, which may be representative but not all inclusive of those commonly, associated with this position:
- Requires excellent communication, interpersonal, and organizational skills
- Establishes programmatic priorities in collaboration with program leadership.
- Utilizes complex problem-solving skills in real time.
- Adheres to regulatory requirements for government contracts.
- Detail oriented.
- Ability to navigate challenging patient situations (i.e., transportation, language, housing)
- Skilled at handling confidential information
- Expertise in navigating the electronic health record.
- Strong skills in Microsoft Word, Excel, and Outlook
- Ability to work collaboratively in a team environment and also works independently.
- Highly flexible to rapid changes in the clinical environment.
- Ability to maintain confidentiality and comply with HIPAA policies and procedures
Preferred: Candidate is bilingual (any language)
Transportation Requirement: Must possess a valid driver’s license and automobile with insurance coverage as required by the State of Missouri.
License(s)/Certificate(s): If nurse, LPN/RN license; CPR
Essential Functions
FUNCTIONS OF THE JOB
- Acts as the point person (primary coordinator) between resettlement agency and Affinia Healthcare to schedule medical assessment appointments, request interpreters, and address transportation needs of newly arrived refugees.
- Collaborate with outside organizations and partners to provide coordinated medical services for newly arrived refugees/refugee families.
- Educates clinic staff and others regarding culturally sensitive issues related to refugees.
- Maintains accurate written and electronic records in accordance with funding and agency requirements.
- Prepares reports and ensures compliance of requirements with the United States Committee for Refugees and Immigrants (USCRI) as directed by program leadership.
- Attends refugee resettlement quarterly meetings.
- Accountable for ensuring safe, accessible quality care.
- Works with subject matter experts to ensure current and consistent practices are adopted and sustained.
- Facilitate communication among program staff regarding program specific procedures, changes, clarifications, and distribution of pertinent materials.
- Assists in the management of refugee patient care between visits.
- Assists Refugee Program Manager and refugee team with patient flow. Acts as patient advocate to ensure needs are met.
- Completes appropriate screeners and documentation in accordance with organizational processes and/or contract administrator.
- Following defined protocol independently; follow chain of command and seek provider advice appropriately.
- Set-up appointments, e-mail, etc.
- Performs other duties as assigned.
Supervises: None
NOTE: Affinia Healthcare is a Covid-19 Vaccine Mandated Employer. All employees of Affinia Healthcare are required to be vaccinated for Covid-19.
NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT
NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES
AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS